We read all support e-mails. Although, due to the fact that we have a limited staff, we do not guarantee a response. Please read the Q & A section of this web page before sending e-mail. Most if not all your questions will be answered in there. We update the Q & A when the need arises. Please note that due to the fact that this is a free service, we do not offer signup help and/or technical support. If you are having problems setting up your computer, we suggest either finding a friend to help you, hiring a consultant, or signing up with a pay service that has the paid staff to support customers with extra needs. If your questions were not answered after reading the Q & A or you feel that we are having a technical problem on our end, please send e-mail to support2005@MyFreeWirelessISP.com